Frequently Asked Questions ... and answers

Why should I order from MyLiberty.Life?

MyLiberty.Life speaks your language. We get it. It's embarrassing to shop for incontinence products but shopping online is fun and easy. Here are a few more reasons.

  • You get the right products for your very specific needs — Your grocery or drug store may not have the experience, expertise or specific products you need.
  • We make it easy — We cut through the clutter and give you the information you need to make quick decisions. MyLiberty.Life offers a broad assortment of the best products available. We work with you to get the protection you need from the most suitable company. It's not just what's on the shelf.
  • We make it easier (again) — No need to manage large, bulky items. We deliver to your door—discreetly.
  • You save time — We also understand that you may not be able to head out shopping, or, you are too busy caring for someone who needs these items. MyLiberty.Life gives you the time to what’s important.
  • You get the right products — MyLiberty.Life removes the worry from buying embarrassing personal products, and delivers a secure, confidential buying experience online or over the phone (+1 888-800-4356).

How do I find the product that is right for me?

You search in any manner of ways throughout our site. One sure way to get the protection you need is to use our Total Capacity Rating product guide. We've divided the protection and absorbency levels into ounces of you-know-what. Easy to follow and easy for you to choose the right level of protection you need.

You know your body, so you'll know what level of protection is right for you. We'll help you choose the product that suits your needs. 

How do I place an order?

We've made that super easy for you. Choose your items, add them to your shopping cart, leave us any special instructions and check out. You'll have to give us some customer information (name, address,etc.). We can save that for you when you come back to shop.

You then check out using the payment method you prefer. We'll send you an email with a tracking number when when your order is shipped. If you're already a customer, you just have to log in.

Look for the "Green Person" in the upper right of the Home Page. We've filed your information safely so that you can get your order done, correctly and quickly.

Do you have gift cards?

Indeed we do. You can purchase them right from our gift card page. Gift cards are a terrific way of giving a gift that will be ready when the recipient needs it. Going to a baby shower? Gift cards for diapers are a great idea.

No need for mom to store the bulky products and when she needs diapers, she can use her gift card just like cash at MyLiberty.Life. There is no expiration date, and she can choose just what she needs, when she needs it.

What payment types do you accept?

We accept Visa, Mastercard, American Express and PayPal. Remember our gift cards are as good as cash. 

I've just placed my order, when will it ship?

We will send you an email to let you know when your purchase has been sent. Delivery times are not guaranteed but are our best approximation. Generally, you can expect your order within 3-8 days. 

Orders placed after 12:00 pm (Eastern Time) during the week will ship on the next business day.

Who do you ship with?

We work with the most reliable shippers in the business including a variety of couriers and Canada Post Expedited Parcel Post Service. We are able to reach most provinces in Canada, except Yukon, NWT and Nunavut.

We've answered additional frequently asked shipping questions here.

How can I return products?

All of our products are final sale and not eligible for refund or exchange. For hygiene reasons, we do not accept returns of any product, opened or unopened. This policy protects our clients and ensures the integrity and sanitation of all products in our warehouses. If you have any questions please feel free to contact us.

Can I get my order automatically refilled?

Yes - we offer a free subscription service. You don't ever have to be caught short. Just tell us what you need and how often you need them (e.g.: every four weeks, every two months). From there, we'll automatically refill your order and ship them off to make sure you get them in time.

  • Save money - Get 5% off all automatic orders all year long
  • Service automatically refills on the date you choose
  • Change your order at any time, increasing or decreasing the order size or delivery schedule whenever you need to
  • Easy to enrol
  • Easy to update your credit/debit card info
  • Cancel at any time without penalties or fees by telephone or through the website
  • Courtesy Alerts notify you before and after your monthly charge has been made
  • You will also receive a credit card expiration alert

Second Chance Auto-Refills 

Call us toll-free at 1-888-800-4356 or email us if you want auto-refills at any time.

How can I get in touch with MyLiberty.Life?

In any number of ways, you can call us toll-free at 1-888-800-4653 or you can email us. We are very active on social media as well - you can find us on Facebook and Twitter.

How is bowel incontinence managed?

Booster pads are designed to contain the bowel contents, assist in clean-up and can extend the wear time of the "host garment". The focus for bowel incontinence is on containment, not absorption. See our Booster Pads.(

What if I have another question but don't see the answer here?

We want to hear from you, get in touch via email or give us a call at 1-888-800-4356. We've got you covered!