Flat-rate shipping saves you money

Our goal is your peace of mind.

We would understand if you think My Liberty’s only role is to combine the best line-up of incontinence products available in Canada with a simple and pleasurable online shopping experience.

In fact, that’s only half the story.

We believe our real job is to help you get your dignity—and your confidence—back so you can live life on your terms.

Even more, we realize that none of that matters unless shopping at My Liberty is also affordable.

Flat-rate shipping saves you money

Flat-rate shipping—buy as much as you want and we will ship it to one address for one low, flat fee—was designed to allow you to buy as much as you want without worrying about expensive shipping fees.

Whether you are buying one case of diapers, underwear, and pads or liners or an assortment of products from swimwear, bed / chair pads and skincare, you’ll pay just one flat rate. 

Flat-rate shipping schedule*
(as of April 29, 2017)

ON

1–3 business days

$9

QC, MB, AB, SK

3–5 business days

$13

BC, NB, NS, PE, NL

4–6 business days

$16

NU, NT, YT Best available method $40

 *plus applicable taxes

We use a variety of couriers and shippers, including Canada Post Expedited Parcel Post Service. You can expect delivery in 2–8 business days in most major cities in Canada. We ship in plain packaging to protect your privacy.

Our Conni reusable products are shipped via the US Postal Service (USPS).

Regardless of how your product is shipped, we will send you an email to let you know when your order has left the warehouse.

IMPORTANT: Please ensure the address you provide is correct. MyLiberty.Life cannot be responsible for orders shipped to the wrong address. If a package is returned to MyLiberty.Life as undeliverable, we will contact you to correct the address and then reship the item at your expense.

If you're not at home...

At checkout, you can give us instructions on where to leave the package, such as on the front porch, in an enclosed porch or at the side door. The delivery service will leave a card with instructions on how to retrieve your parcel.

For Canada Post Expedited Parcel service, consider FlexDelivery from Canada Post

Did you know "home" doesn't have to be your only shipping address? With FlexDelivery, a free service from Canada Post, you can ship your package directly to a convenient post office for pickup, at your convenience.

You can sign up for the service through Canada Post: 

    1. Sign up for FlexDelivery on Canada Post's website.
    2. Choose up to 15 post offices and save them as unique FlexDelivery addresses.
    3. When you shop online, use the unique FlexDelivery address instead of your usual mailing address.
    4. Pick up your package at the post office when you get your email notice.

Want to save even more?

When you check out, watch for the option to subscribe to My Liberty's free automatic order-refill delivery service. You tell us what you need and you pick how often you need it. We will automatically ship your order each time—and you save an additional 5%!

You can cancel anytime without penalty. Learn more here.

Return Policy

To protect our clients—people just like you, your parents or your children—and ensure the integrity and sanitation of the products we carry, we regret we are unable to accept returns of any incontinence products, whether opened or unopened. 

We’d love to hear from you!

If you have any questions about shipping (or anything else), please call us, toll-free, at 1-888-800-4396 or send us an email

Frequently Asked Questions (FAQs) for Shipping

Q: Do you ship outside of Canada?

A: Sorry, but we only ship to Canadian locations.

Q: My package arrived damaged. What should I do?

A: We are very sorry to hear that and would like to apologize for the inconvenience. Please get in touch with us by email or give us a toll-free call at 1-888-800-4356 and we’d be happy to ship you a replacement at no extra charge.

Q: My package hasn’t arrived yet. What should I do?

A: If you're concerned about your order, please get in touch with us by email or give us a call, toll-free, at 1-888-800-4396  and we’d be happy to help.

Q: I need my products immediately! Do you have express shipping?

A: We’re sorry, but to keep costs down for our customers, we ship using only standard delivery services (delivery in 2–8 business days). We know emergencies happen but one option may be to consider our automatic order-refill delivery service and have products shipped to you regularly (and you’ll save an additional 5%!).

Q: I’ve decided I don’t want these products. How do I return them?

A: To protect our clients and employees—people just like you, your parents or your children—and ensure the integrity and sanitation of the products we carry, we regret we are unable to accept returns of any incontinence products, whether opened or unopened.

In case we haven't answered all your questions, we've answered additional frequently asked shopping questions here.

If you have any concerns about the product you've purchased, please don't hesitate to get in touch with us by email or by calling 1-888-800-4356 toll-free.