Shipping and Return Policy

Shipping within Canada only

As a Canadian company, My Liberty ships exclusively to Canadian addresses. We do not ship to the USA or international addresses.

We use postal services, couriers and shippers. You can expect delivery in 2–8 business days in most major cities in Canada. We strive to ship in plain packaging to protect your privacy.

Regardless of how your product is shipped, we will send you an email to let you know when your order has left the warehouse.

IMPORTANT: Please ensure the address you provide is correct. MyLiberty.Life cannot be responsible for orders shipped to the wrong address.

If a package is returned to MyLiberty.Life as undeliverable, we will contact you to correct the address and then reship the item at your expense.

Flat-rate shipping saves you money

Flat-rate shipping—buy as much as you want and we will ship it to one address in Canada for one low, flat fee. 

Flat-rate shipping schedule*
(as of October 28, 2018)
Ontario
1–3 business days
$15
QC, MB, AB, SK
3–5 business days
$18
BC, NB, NS, PE, NL
4–6 business days
$18
NU, NT, YT
Best available method
Contact us for a Quote

 *plus applicable taxes

If you're not at home...

At checkout, you can give us instructions on where to leave the package, such as in an enclosed porch or with security or a building superintendent.

No Signature Required

During COVID-19, our shippers leave parcels without requiring a signature. 

For Canada Post Expedited Parcel service, consider FlexDelivery from Canada Post

With FlexDelivery, a free service from Canada Post, you can ship your package directly to a convenient post office for pickup, at your convenience. You can sign up for the service through Canada Post: FlexDelivery on Canada Post's website.

Return Policy: All sales are final

All of our products are final sale and not eligible for refund or exchange. For hygiene reasons, we do not accept returns of any product, opened or unopened. This policy protects our clients and ensures the integrity and sanitation of all products in our warehouses.

If you have any questions please feel free to contact us. 

Frequently Asked Questions (FAQs)

Q: Do you ship outside of Canada?

A: No - shipments are to Canadian locations.

Q: My package arrived damaged. What should I do?

A: Please get in touch with us by email or give us a toll-free call at 1-888-800-4356 and we’d be happy to get things sorted out.

Q: My package hasn’t arrived yet. What should I do?

A: Please check the tracking number first to see where your parcel is. f you're concerned about your order, please get in touch with us by email or give us a call, toll-free, at 1-888-800-4356 and we’d be happy to help.

Q: I need my products immediately! Do you have express shipping?

A: We can arrange express shipping for you and will charge you the increased cost. We know emergencies happen but in the future, please consider our automatic order-refill delivery service and have products shipped to you regularly (and you’ll save an additional 5%!).

Q: I’ve decided I don’t want these products. How do I return them?

A: All of our products are final sale and not eligible for refund or exchange. For hygiene reasons, we do not accept returns of any product, opened or unopened. This policy protects our clients and ensures the integrity and sanitation of all products in our warehouses.

Q: I ordered the wrong size. How do I return them?

A:  We can arrange an exchange of unopened packages of washable underwear. We will email you an invoice for restocking fees (30% of the cost of the product), return shipping and the shipping cost for the new size. When the invoice is paid, we will send you a shipping label. Once the product is received at the warehouse, your new items will be sent. We do not accept returns of opened cases of disposable products.

In case we haven't answered all your questions, we've answered additional frequently asked shopping questions here.

If you have any concerns about the product you've purchased, please don't hesitate to get in touch with us by email or by calling 1-888-800-4356 toll-free.