Return and Refund Policy
Did we make a mistake?
If so, you may return unopened items within 30 days of delivery of your shipment.
If you want to make a return:
You must contact My Liberty first to request a return.
You will receive a refund to the original payment method used. Please note that we only accept returns of unopened health and personal care items and in under 30 days after delivery.
There is a restocking fee of 30% of the price of the products, plus customer-paid shipping and related taxes. All fees are due in advance.
Please email us to arrange any return and to receive a shipping label to the correct return address.
Frequently Asked Questions
Q: How much time from my purchase does do I have to request a refund?
A: You may return the item within 30 days of delivery of your shipment.
Q: How will I receive my refund?
A: You will receive a refund to the original payment method.
Q: What forms of payment do you accept?
A: We accept: American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shopify Pay and VISA.
Q: Must the item be unopened in order to return?
A: Returns should be in new, unworn and unopened condition in the original packaging. Items that have been opened, resized, damaged or otherwise altered after delivery will not be accepted for return.
Q: How do I initiate a return?
A: Please email us to arrange any return and receive a shipping label to the correct return address. Please note that any return mailing labels obtained from us are valid only for returns shipped within Canada. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund.
Q: Do I need to pay return shipping, a restocking fee, or any other charges?
A: If you wish to return a full case of unopened product, we charge a restocking fee of 30% of the price of the products you purchased, plus shipping. All fees are due in advance. Please email us to arrange any refund or return and receive a shipping label to the correct return address.
If you have any questions regarding our return policy, please contact us.